Steven is an energetic customer service representative with over eight years of experience resolving complex customer inquiries. He's a self-motivated, personable and results-driven individual who is passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement. His favourite sports are football (plays at least once a week) and tennis. He now works as the Customer Success Agent/Trainer at EdSmart.
Here's what we've got to share with you regarding October platform news...
Uploading Staff COVID-19 Vaccination Certificates for Self
This feature allows Staff Users (or Admin on their behalf) to add a COVID-19 certificate. It allows them to select a Status, vaccination type and has the ability to attach the vaccination certificate or any other relevant document.
'My Forms' EdSmart login for new parents of schools
This new login feature means that new parents can access the EdSmart Portal to create Parent Initiated Forms (PIF) – such as Enrolment Forms – even though they are not officially registered as Users of the EdSmart platform.
Parents can choose from three options:
'School Sign-In' – redirecting them to the School’s SSO login page
'Create New Account” – enabling parents to create a new EdSmart My Forms account
'EdSmart Sign-In' – enabling parents with existing EdSmart accounts to sign in to EdSmart’s 'My Forms' page and submit any forms.
For further handy hints and tips to optimise your EdSmart usage, visit our Knowledge Base.
Got EdSmart product suggestions?
If you've got a suggestion, we'd love to hear it. Once we receive your request, we'll discuss the new feature internally and get back to you regarding its feasibility as a new addition to EdSmart's School Organisation System.